Pre-Orders Capo Cologne is currently available for pre-order. Pre-orders are expected to begin shipping from late October to early November.
Pre-order shipping dates are estimates and may be subject to change. If there is a meaningful change to the expected shipping window, we will communicate updates to affected customers.
Complimentary Shipping Complimentary standard shipping is included with every Capo pre-order.
Order Confirmation & Tracking After placing your order, you will receive an order confirmation at the email address provided during checkout. Once your order has shipped, you will receive a shipping confirmation with tracking information.
Delivery Times Once an order has been fulfilled, standard delivery is generally expected within 3–5 business days. Delivery times may vary depending on destination, carrier conditions, holidays, weather, or other circumstances outside of our control.
RETURNS
Return Eligibility Returns may be requested within 30 days of delivery. To be eligible for a return, the fragrance must be unused, unopened, and in its original packaging and condition.
For product-integrity reasons, fragrances that have been opened, sprayed, used, or altered cannot be returned.
How to Request a Return To request a return, please contact us through our Contact page and include your name, order number, and reason for the return. Please do not send a return back without first contacting us.
Return Shipping For eligible returns that are not the result of damage, defect, or an incorrect item, return shipping costs are the responsibility of the customer.
DAMAGED OR INCORRECT ORDERS
If your Capo order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number and photographs of the product and packaging so we can review the issue.
If the issue is confirmed, we will work with you to arrange an appropriate replacement or refund at no additional shipping cost.
REFUNDS
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
QUESTIONS?
If you have questions about shipping, delivery, or a return, please contact the Capo team through our Contact page.
