Privacy policy
Last updated: September 28, 2026
Capo Cologne operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Capo Cologne is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information, including your username, password, preferences, and settings.
- Transaction information, including the items you view, place in your cart, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting us, such as when submitting a customer support inquiry.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about your interaction with the Services, such as how and when you navigate or use our website.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
- From service providers that we engage to provide technology, payment processing, fulfillment, shipping, analytics, customer support, or other services on our behalf.
- From business partners or other third parties, where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
PROVIDE, TAILOR, AND IMPROVE THE SERVICES
We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences and items you may be interested in, send notifications related to your account or purchases, process returns or exchanges, manage your account, arrange shipping, facilitate customer service, and create a more personalized shopping experience.
This may include using your personal information to tailor and improve the Services.
MARKETING AND ADVERTISING
We may use your personal information for marketing and promotional purposes, including sending marketing and promotional communications by email or other permitted channels.
We may also use information about your interactions with our website, products, or services to provide or support advertising, including advertisements that may be tailored based on your activity, where permitted by applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
SECURITY AND FRAUD PREVENTION
We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect our customers and business, and secure the Services.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access information with anyone else.
COMMUNICATING WITH YOU
We use personal information to provide customer support, respond to inquiries, communicate about orders and transactions, provide effective services, and maintain our business relationship with you.
LEGAL REASONS
We may use personal information to comply with applicable laws, regulations, or valid legal processes, including requests from law enforcement or government agencies.
We may also use personal information in connection with investigations, litigation, dispute resolution, enforcement of our Terms of Service or other policies, or to protect the rights, safety, and property of Capo Cologne, our customers, or others.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.
These circumstances may include:
- With Shopify and service providers who perform services on our behalf, including payment processing, IT services, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- With business and marketing partners that assist us with marketing, advertising, analytics, or related services.
- When you direct, request, or consent to the disclosure of information to a third party, including when necessary to fulfill or ship your order.
- With affiliates or entities within our corporate group, where applicable.
- In connection with a business transaction such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.
- When required to comply with applicable laws, subpoenas, court orders, search warrants, or other valid legal requests.
- When necessary to enforce our Terms of Service or other policies, protect our rights, or protect the rights, property, or safety of our customers or others.
Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising or similar purposes. Applicable privacy choices may be available through the privacy controls provided on our website.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including parties located in countries other than the country in which you reside, in order to provide and improve the Services.
To help protect, grow, and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, Shopify, and other merchants.
In certain circumstances, Shopify may be responsible for processing personal information, including responding to requests to exercise rights relating to personal information processed by Shopify.
You can learn more about how Shopify uses personal information and the privacy rights available to consumers by reviewing Shopify’s Consumer Privacy Policy.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, platforms, or services operated by third parties.
If you follow a link to a third-party website or service that is not affiliated with or controlled by us, you should review that third party’s privacy and security policies and applicable terms.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.
Information you provide through public or semi-public platforms, including social networking platforms, may also be visible to other users or third parties.
The inclusion of a third-party link does not, by itself, constitute an endorsement of that third party or its products, services, content, or practices.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in the jurisdiction where they reside.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the information provided below so that we can review the request and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
Information transmitted over the internet or other electronic networks may not always be secure during transmission. We recommend that you do not send sensitive or confidential information through unsecured channels.
How long we retain personal information depends on a variety of factors, including whether the information is needed to maintain an account, provide the Services, process transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable agreements and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by applicable law.
RIGHT TO ACCESS / KNOW
You may have the right to request access to personal information that we maintain about you.
RIGHT TO DELETE
You may have the right to request deletion of personal information that we maintain about you, subject to applicable exceptions.
RIGHT TO CORRECT
You may have the right to request correction of inaccurate personal information that we maintain about you.
RIGHT OF PORTABILITY
You may have the right to receive a copy of certain personal information that we maintain about you and, in certain circumstances, request that we transfer that information to another party.
RIGHT TO OPT OUT OF SALE OR SHARING FOR TARGETED ADVERTISING
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for purposes considered “targeted advertising” under applicable privacy laws.
You may exercise applicable opt-out rights through the privacy choices or controls available on our website.
If you visit our website with the Global Privacy Control preference signal enabled, we may treat that signal as a request to opt out for the device and browser you use, where required by applicable law.
If we can associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account where applicable.
Other than Global Privacy Control where required by law, we may not recognize other “Do Not Track” signals sent by your browser or device.
MANAGING COMMUNICATION PREFERENCES
We may send promotional emails to you where permitted.
You may opt out of promotional emails at any time by using the unsubscribe option included in those communications.
If you opt out of promotional communications, we may still send non-promotional messages, such as communications relating to your account, purchases, orders, shipping, customer service requests, or other transactions.
EXERCISING YOUR RIGHTS
You may exercise applicable privacy rights through the privacy controls available through the Services or by contacting us using the information provided below.
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. Before accepting such a request, we may require proof that you authorized the agent to act for you, and we may require you to verify your identity directly with us.
We will respond to valid privacy requests within the time required by applicable law.
COMPLAINTS
If you have a complaint about how we collect, use, disclose, or otherwise process your personal information, please contact us using the information below.
Depending on where you live, you may have the right to appeal a decision regarding a privacy request or lodge a complaint with an appropriate data protection or regulatory authority.
INTERNATIONAL TRANSFERS
We may transfer, store, or process personal information outside the country in which you reside.
Where required by applicable law, transfers of personal information outside the European Economic Area, United Kingdom, or other applicable jurisdictions will be made using legally recognized transfer mechanisms, such as Standard Contractual Clauses, adequacy decisions, or other approved safeguards.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, legal requirements, or other operational or regulatory considerations.
When we make changes, we will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any additional notice required by applicable law.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:
Capo Cologne
Email: admin@capocologne.com